Turning customers into franchise endorsers, with Tom Epstein of Franchise Payments Network

When was the last time that a brand rewarded you for having a positive experience? For Tom Epstein and POLN8, the sister organization of Franchise Payments Network, this incentivization is crucial; especially in a year when brand loyalty can be the saving grace for some franchises facing financial turmoil. 

On this episode of the podcast, we speak with Tom, founder and CEO of both Franchise Payments Network and POLN8, about how his team set about “reimagining what loyalty should be”, and why over-rewarding customers should be on every franchise’s to-do list for 2021. 

To keep your finger on the beating pulse of franchising, sign up to our newsletter at globalfranchisemagazine.com, subscribe to our definitive magazine, and join the conversation with our experts today on LinkedIn, Twitter and Facebook.